Easiffy Refund Policy
At Easiffy, we are committed to delivering unparalleled digital solutions that transcend expectations. We take immense pride in our meticulous craftsmanship, ensuring that every service we render aligns seamlessly with the client’s vision. However, we acknowledge that under exceptional circumstances, a refund may be warranted. This policy delineates the terms and conditions governing refund eligibility and the procedural framework for requests.
Effective Date: 01-03-2025
Refund Eligibility Criteria
Refunds may be considered under the following exceptional circumstances:
• The final deliverable demonstrably deviates from the explicitly agreed-upon specifications and project scope.
• The service is terminated before substantial work has commenced, at the sole discretion of Easiffy.
• An unforeseen and unresolvable failure to meet agreed deadlines due to internal lapses attributable solely to Easiffy.
• An inadvertent duplicate payment made due to a technical error, subject to validation.
Exclusions from Refunds
Certain services and circumstances fall outside the purview of refunds, including but not limited to:
• Services that have been fully rendered and formally accepted by the client.
• Delays arising due to insufficient client responsiveness, including failure to provide necessary information in a timely manner.
• Client-driven modifications, scope alterations, or preference shifts post-delivery.
• Custom services, intellectual property, and bespoke digital solutions that have already been initiated.
• Any service expressly designated as non-refundable at the time of purchase.
Refund Request Protocol
To initiate a refund request, clients must adhere to the following procedural framework:
1. Submit a formal request to our support team at support@easiffy.com within 7 business days of service delivery.
2. Clearly articulate the basis of the refund request, including the project reference number and supporting documentation.
3. Easiffy’s quality assurance team will conduct a comprehensive review and communicate a decision within 3 business days.
Refund Processing and Settlement
• Approved refunds will be processed exclusively through the original payment method within 3 business days.
• Refunds may be subject to deductions, including transaction fees and administrative costs.
• For payments processed through third-party platforms, the refund timeline will be contingent upon their policies and regulations.
Amendments and Policy Evolution
Easiffy retains the exclusive right to modify, enhance, or restructure this Refund Policy at its discretion. Any modifications will be duly communicated via our official channels, ensuring transparency and alignment with our evolving service paradigms.
For any further inquiries or clarifications, please reach out to our dedicated support team at support@easiffy.com